Refund policy

We want you to actually love your Rewind Mat. If it doesn't earn its spot on your desk, you're covered.

30 Day Guarantee If you're not satisfied with your order for any reason, email us within 30 days of delivery at rewindmats@outlook.com and we'll issue a full refund. No proof required, no return shipment needed, we won't ask you to send the item back.

How refunds work Once we approve your refund request, it's processed back to your original payment method within 5 to 10 business days, depending on your bank or card provider.

Damaged or incorrect items If your order arrives damaged or isn't what you ordered, contact us right away with a photo if you have one, and we'll make it right with a replacement or refund, your choice.

Fair use This guarantee is intended for genuine cases where the product didn't meet your expectations. We reserve the right to decline refund requests that appear fraudulent, abusive, or made in bad faith (for example, repeated refund requests from the same customer with no stated issue).

Priority Processing and add-ons Refunds on the base product include any paid add-ons (like Priority Processing) unless the add-on itself was the only issue raised, in which case we'll refund just that portion.